Frequently Asked Questions

Everything you need to know about enhancing your living space with Matsato.

What is the typical shipping timeline for furniture orders?

Standard shipping usually takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for processing and scheduled transit.

Do you offer a warranty on home decor and furniture?

Yes, all Matsato furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy if a product doesn't fit my space?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that return shipping fees may apply for large freight items.

Are the materials used in Matsato products sustainably sourced?

We are committed to sustainability. A majority of our wood products are FSC-certified, and we prioritize eco-friendly textiles and low-VOC finishes across our entire home collection.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.