Returns & Exchanges

At Matsato, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your new decor or furniture doesn't perfectly fit your space, our streamlined process makes exchanges and refunds simple and stress-free.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully place the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your box before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing